Frequently
Asked.

We recommend booking at least 24–48 hours in advance whenever possible, especially for airport transfers and special events. However, Royal Elite offers same-day service subject to availability; simply contact our concierge team directly and we will do our utmost to accommodate your request.

Yes. Reservations can be modified or cancelled at no charge up to 2 hours before the scheduled pickup time. Cancellations within 2 hours of service may be subject to a cancellation fee. Corporate account clients may have tailored cancellation policies. Please contact your dedicated coordinator for details.

Absolutely. Upon confirming your reservation, you will receive a detailed booking confirmation via email and text message, including your chauffeur's name, contact number, vehicle details, and a precise pickup time. You will also receive a reminder notification prior to service.

Point-to-point transfers have no minimum duration. Hourly chauffeur services require a minimum of 2 hours. For special events and custom itineraries, minimums may vary; your concierge will advise accordingly during the booking process.

Yes, absolutely. Many of our corporate and private clients book on behalf of guests, executives, and family members. Simply provide the passenger's name and contact information during booking, and our chauffeur will be briefed accordingly to greet and assist your guest directly.

Our fleet includes the Mercedes-Benz S-Class (executive sedan, up to 3 passengers), Cadillac Escalade (luxury full-size SUV, up to 6), Mercedes Jet Sprinter (executive van, up to 12), Mercedes-Benz Sprinter (shuttle van, up to 14), and Ford 550 Mini Coach (luxury group transport, up to 30). All vehicles are current-model-year and impeccably maintained.

Every Royal Elite vehicle undergoes a rigorous inspection and full professional detailing before each service. Our fleet is maintained to manufacturer standards with regular scheduled servicing. We maintain a standby fleet to ensure no vehicle is ever dispatched if it does not meet our absolute condition standard.

Yes. All Royal Elite vehicles are equipped with complimentary WiFi and device charging (USB-A and USB-C). Most vehicles also feature wireless charging pads. Chilled still and sparkling water is provided as standard in every vehicle.

Yes. When booking, you may specify your preferred vehicle from our available fleet. Subject to availability, your request will be honored. For guaranteed vehicle selection on critical occasions, we recommend booking at least 48 hours in advance.

Every Royal Elite chauffeur undergoes a comprehensive vetting process including multi-stage background checks, driving record review, and in-person interviews. They complete our proprietary training program covering advanced driving techniques, privacy protocols, luxury hospitality standards, and professional etiquette, and are continuously evaluated.

Yes. All Royal Elite staff, including every chauffeur, are bound by strict confidentiality and non-disclosure agreements. Discretion is not a courtesy — it is a fundamental operating principle of our company. Client identities, destinations, conversations, and personal details are never disclosed.

Yes. For hourly and event services, your chauffeur will remain available and ready for your departure for the full duration of your booking. If an extension is required, simply notify your chauffeur directly or contact our concierge team and we will arrange additional time seamlessly.

Absolutely. Many of our VIP clients build a preferred relationship with a specific chauffeur over time. When booking, simply note your preferred chauffeur by name and subject to their availability on that date, we will do everything possible to accommodate the request.

Pricing is based on service type, vehicle selection, distance, and duration. Point-to-point transfers are quoted at a flat rate with no hidden fees. Hourly services are charged per hour with a 2-hour minimum. We provide full transparency: the price quoted is the price you pay. Contact our team for a complimentary, no-obligation quote.

We accept all major credit cards (Visa, Mastercard, American Express), bank transfers, and corporate account billing. Corporate clients may also be set up on net-30 invoicing. All payments are processed through a secure, encrypted payment system.

Gratuity is not automatically included in quoted pricing. Our chauffeurs consistently deliver exceptional service and any gratuity, while never expected, is always greatly appreciated. You may add a gratuity during the payment process or directly with your chauffeur at your discretion.

We believe in complete pricing transparency. Your quote will clearly itemize any applicable charges including meet-and-greet fees, tolls, parking, extended wait time, or after-hours surcharges. There are no hidden fees at Royal Elite: what you see in your quote is what appears on your invoice.

Contact our corporate team at iam@royaleliteclub.com or call 310 694 8998 to discuss your organization's requirements. We will establish a customized corporate account with preferred rates, a dedicated account coordinator, consolidated monthly invoicing, and your own branded booking portal if required.

Yes. Corporate accounts support multiple authorized users within your organization. You can set spending limits, define booking permissions by role, and manage all bookings through a central account dashboard. All activity is reported on a single consolidated monthly invoice.

Yes. Corporate clients benefit from preferred rate agreements based on anticipated booking volume. These are structured during account setup and reviewed regularly. The more you travel with Royal Elite, the better your terms, while the quality of service remains unchanged.

Yes. All airport arrivals include complimentary real-time flight tracking. If your flight is delayed, diverted, or arrives early, your chauffeur automatically adjusts, arriving at the appropriate time regardless of changes to your schedule. You will never be waiting, and you will never be rushed.

Yes. Our signature Meet & Greet service has your chauffeur waiting inside the terminal at baggage claim, holding a personalized nameplate. They will assist with all luggage and escort you directly to the vehicle. No searching, no confusion. This service is available at LAX, SFO, JFK, and all major airports we serve.

For departures, your chauffeur arrives at your location 10–15 minutes before the scheduled pickup time. For arrivals, your chauffeur is at the terminal before your flight lands. We build in generous buffers to account for traffic, and our chauffeurs never leave until you are comfortably in the vehicle.

Yes. Private aviation is a core Royal Elite specialty. We provide seamless tarmac-side service at all major FBOs in the Los Angeles area including Van Nuys Airport (VNY), Santa Monica Airport (SMO), Long Beach Airport (LGB), and Burbank Bob Hope Airport (BUR). Our team works directly with your aviation provider to ensure perfect coordination.